ZombieStickz Rods and Spears carry a limited lifetime warranty against defects in materials and workmanship for the original purchaser/owner.
If your rod or spear fails, ship the entire damaged rod in a disposable container – prepaid and insured at your cost. If the rod or spear has failed due to a manufacturer defect we will pay the return shipping costs with no additional charges.
- If the problem is due to a defect in materials or workmanship, the rod or rods will be replaced for you as soon as possible.
- If the damage is due to an accident, misuse, normal wear and tear, or modification/customization of the finished rod, the rod will be evaluated and we will quote you the cost of repair or replacement. We will await your approval before proceeding.
- Please allow 10 business days for processing in order to provide you with optimal service.
- ZombieStickz reserves the right to determine whether to repair or replace any ZombieStickz product covered by this warranty.
- If a product happens to be discontinued, or original components are no longer available, we will replace with a comparable model determined by ZombieStickz. Please be aware that components and colors may vary between original and replacement parts as we have no control over components we do not manufacture in house.
- No upgrades or exchanges on damaged rods or spears.
- Please ship all warranty claims directly to Creek Time Outfitters, LLC to the attention of Warranty Claims. Contact us toll free (855)551-7637 for a Return Authorization number prior to shipping.