ZombieStickz Rods and Spears carry a limited lifetime warranty against defects in materials and workmanship for the original purchaser/owner.
If your rod or spear fails, ship the entire damaged rod in a disposable container – prepaid and insured at your cost. If the rod or spear has failed due to a manufacturer defect we will pay the return shipping costs with no additional charges.
- If the problem is due to a defect in materials or workmanship, the rod or rods will be replaced for you as soon as possible.
- If the damage is due to an accident, misuse, normal wear and tear, or modification/customization of the finished rod, the rod will be evaluated and we will quote you the cost of repair or replacement. We will await your approval before proceeding.
- Please allow 10 business days for processing in order to provide you with optimal service.
- ZombieStickz reserves the right to determine whether to repair or replace any ZombieStickz product covered by this warranty.
- If a product happens to be discontinued, or original components are no longer available, we will replace with a comparable model determined by ZombieStickz. Please be aware that components and colors may vary between original and replacement parts.
- No upgrades or exchanges on damaged rods or spears.
- Please ship all warranty claims directly to ZombieStickz, LLC – 8230 NW 172nd LN – Fanning Springs, FL – 32693